Call us on 01352 780580 or send an email to estimating@sherrattgroup.co.uk for more information
Last updated: 30 October 2026
Sherratt Group Ltd (“we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, use our services or interact with our online customer facilities.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable data protection legislation.
Please read this policy carefully to understand how we handle your information.
The data controller responsible for your personal information is:
Sherratt Group Ltd
Registered Address:
Pinfold Lane,
Alltami, Flintshire,
CH7 6NZ, United Kingdom.
Telephone: 01352 780580
Email: estimating@sherrattgroup.co.uk
Website: https://sherrattgroupltd.co.uk/
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
We may collect and process different types of personal information depending on how you interact with our business.
This may include:
Contact Information
Full name.
Business or company name.
Email address.
Telephone number.
Postal address.
Enquiry and Service Information
Details of your enquiries and messages.
Information about the services you require.
Site addresses and property information.
Details relating to quotation requests.
Communications between you and our team.
Information required to arrange and deliver our services.
Customer Account Information
If you register for an account through our customer facilities, we may collect:
Account registration details.
Login and account information.
Registered site locations.
Planned and completed work information.
Service notifications and email alert preferences.
Feedback and correspondence.
Website and Technical Information
When you visit our website, we may automatically collect certain technical information, including:
IP address.
Browser type and version.
Device and operating system information.
Pages visited and website interactions.
Website usage and diagnostic information.
Cookie and tracking information, subject to your cookie preferences.
Recruitment Information
If you apply for a position with us, we may collect information such as your CV, employment history, qualifications, contact details and other information relevant to your application.
We collect personal information through various methods, including:
When you complete an enquiry or contact form on our website.
When you request a quotation for our services.
When you contact us by telephone or email.
When you register for an online customer account.
When you communicate with us regarding ongoing or completed work.
When you provide feedback about our services.
When you apply for employment with Sherratt Group Ltd.
Automatically through your use of our website, where applicable.
We may also receive information from third parties where this is necessary for providing our services or managing our business relationships.
We use your personal information for legitimate business purposes, including:
Responding to enquiries and requests for information.
Preparing and providing quotations.
Delivering and managing our grounds maintenance, landscaping, fencing, arboriculture and other services.
Managing customer accounts and registered site locations.
Providing updates about scheduled and completed work.
Sending service-related email notifications and alerts.
Communicating with customers and business contacts.
Managing customer feedback and complaints.
Processing job applications and recruitment enquiries.
Improving our website, services and customer experience.
Maintaining website security and preventing fraudulent activity.
Meeting our legal, regulatory and contractual obligations.
We will only use your personal information for purposes that are lawful and compatible with the reasons for which it was collected.
Under UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Consent
Where you have given us permission to use your personal information for a specific purpose, such as receiving optional marketing communications or accepting non-essential cookies.
You can withdraw your consent at any time.
Contractual Necessity
Where processing is necessary to provide a service, prepare a quotation, fulfil a contract or take steps at your request before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
This may include responding to business enquiries, maintaining customer relationships, improving our services and managing our operations.
Legal Obligations
Where we are required to process or retain information to comply with applicable laws, regulations or legal requirements.
We do not sell, rent or trade your personal information to third parties.
However, we may share your information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Website hosting and IT service providers.
Website maintenance and technical support providers.
Email and communication service providers.
Customer management and business software providers.
Professional advisers, including accountants and legal advisers.
Regulatory authorities, law enforcement agencies or other organisations where legally required.
Any third parties processing personal information on our behalf must handle it securely and only for authorised purposes.
Where required, appropriate data processing agreements and safeguards will be in place.
Sherratt Group Ltd provides online customer facilities through Connect with Sherratt.
Customers who register may be able to view upcoming and completed work, manage their registered site locations and receive automated service notifications.
Depending on your account settings and preferences, these notifications may include:
Alerts before scheduled work takes place.
Notifications after work has been completed.
Updates relating to your registered site locations.
Customer feedback and service-related communications.
We use the information provided during registration to operate these facilities and deliver the requested services.
You can manage your notification preferences through the available account facilities or contact us directly for assistance.
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.
Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
Strictly Necessary Cookies
These cookies are essential for the website to function correctly and cannot generally be disabled through our website’s cookie settings.
Functional Cookies
These cookies help remember your preferences and improve website functionality.
Analytics Cookies
These cookies help us understand how visitors use our website, including which pages are visited and how users navigate the site.
Marketing Cookies
Where used, these cookies may help deliver relevant advertising or measure marketing activity.
Non-essential cookies will only be used where the appropriate consent has been obtained.
You can manage your cookie preferences through our website’s cookie settings. You can also control cookies through your browser settings.
For further information, please refer to our Cookie Policy.
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
Retention periods may vary depending on the type of information and the nature of our relationship with you.
For example:
Enquiry information is retained for as long as necessary to respond to and manage the enquiry.
Customer and contract information is retained for the duration of the business relationship and any applicable legal retention period.
Customer account information is retained while the account remains active and for any necessary period afterwards.
Recruitment information is retained for as long as necessary to manage the recruitment process and meet relevant legal obligations.
Website technical information and cookie data are retained according to the relevant cookie or service provider’s retention settings.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures may include:
Secure website hosting and systems.
Access restrictions and user permissions.
Appropriate password and account security measures.
Regular website and system maintenance.
Security monitoring and backups.
Limiting access to personal information to authorised personnel and service providers.
Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure.
Under UK data protection legislation, you have several rights regarding your personal information.
These include:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to Erasure
You can request the deletion of your personal information in certain circumstances.
Right to Restrict Processing
You can ask us to restrict how we use your personal information in certain circumstances.
Right to Data Portability
You may request your personal information in a structured, commonly used and machine-readable format where applicable.
Right to Object
You can object to certain types of processing, including processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the contact details provided in this policy.
We may need to verify your identity before responding to your request.
We will respond within the applicable legal time limits.
Our website may contain links to third-party websites, platforms or services.
These websites operate independently and have their own privacy policies and data protection practices.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.
Some of the third-party service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable UK data protection legislation.
This may include using UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where appropriate.
Our website and services are intended for businesses, organisations and individuals seeking professional property and grounds maintenance services.
We do not knowingly collect personal information from children unless it is necessary and lawful in the circumstances.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements or data protection practices.
Any updates will be published on this page, together with the revised date at the top of the policy.
We recommend checking this page periodically to remain informed about how we protect your personal information.
If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us.
Sherratt Group Ltd
Pinfold Lane,
Alltami, Flintshire,
CH7 6NZ, United Kingdom.
Telephone: 01352 780580
Email: estimating@sherrattgroup.co.uk
Website: https://sherrattgroupltd.co.uk/
You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Website: https://ico.org.uk/